FAQ

My Orders

How do I know that my order has been successfully submitted?

After ordering you will promptly receive an order confirmation via e-mail.

Why have I not received an order confirmation?

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our customer service at info@foreveryoung.com.sg to check whether we received your order.

What if there are missing items when I receive my order?

For missing shipped items, please contact us at info@foreveryoung.com.sg and quote your order number. We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

What if there are damaged/ wrong/ expired products when I receive my order?

We will try our best to ensure the Product will be delivered undamaged. However, if you inform us that the Product has been delivered to you in a damaged condition, or wrong / expired Product delivered, we will need your prompt action to provide certain information regarding the Product within two (2) working days from the delivery date, including:
a. Photo of the damaged / wrong / expired Product
b. Name and order number

If the Product has proven to be damaged / wrong / expired due to negligence on our end, we will collect the Product from you, do a one-for-one exchange, and deliver the Product to your location. There will strictly be no refund, unless the Product is not available or has been discontinued.

Are there any alternative ways to place an order?

Orders are placed via our website. If you are facing any issue while placing an order, you can email to our Customer Care team at info@foreveryoung.com.sg.

Can I cancel my order?

Orders cannot be cancelled once it has been dispatched for delivery.

For order cancellation reasons other than product is temporarily out of stock or discontinued, an administration fee of S$10 per order cancellation will be charged to facilitate refund.

Please email to our Customer Care if you want to cancel your order at info@foreveryoung.com.sg with your order number.
We will refund the money received from you using the same method originally used by you to pay for your order

Delivery

Which countries do you ship to?

At this moment, we ship to addresses within

  • Singapore

We are in the process of establishing our delivery network to more countries.

If you don’t reside in any of these countries, please contact our Customer Care Team at info@foreveryoung.com.sg and we will do our best to fulfil your order delivery.

Do you have free delivery?

We offer free delivery within Singapore only if your purchase amount is above S$50.00 in a single receipt.

How long does it take for my order to reach me?

For delivery within Singapore, we always aim to deliver within (3) working days after payment confirmation.

For overseas shipping, we will ship out within (3) working days after payment confirmation. To arrive to your doorstep, depending on your country of destination. You can check your order status on our website, www.foreveryoung.com.sg/order-tracking

Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of Forever Young Enterprise (S) Pte Ltd. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder’s credit/debit card.

Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of Forever Young Enterprise (S) Pte Ltd.

What if I am not around when the delivery arrives?

For delivery within Singapore, our delivery team will call you before we deliver your orders. You can arrange with our delivery team for another available date if you are not around that day. Please take note of the below.

There is no delivery on Saturday, Sunday and Public holidays.

Payment

How can I pay for my order?

We are using PayPal for our payment gateway and PayPal supports all major credit cards – MasterCard, American Express, and Visa. You are not required to have a PayPal account to pay for your orders.

Is it safe to make payment on foreveryoung.com.sg?

We do not store your information on our site, because we use a PayPal as our payment processor. For more information about Paypal’s security, please click here.

How do I know if my payment to PayPal is successfully?

Upon successful payment, you will receive a confirmation email from PayPal.